Delete your OMO account
This page is for parents who use the OMO app (the companion app for the OMO children’s smartwatch, by OMO Technology) and want their account and data deleted.
How to ask for deletion
In the app: open Watch Settings, scroll to the bottom and tap Delete my account, then send the request that opens. We will reply to confirm it is you before we delete anything.
By email: write to hello@omo.technology from the email address you sign in to the app with, with the subject “Delete my OMO account”. Please include the Watch ID of any watch you want deleted (it is shown on the watch’s setup screen in the app).
We delete the account within 30 days of your request and confirm by email once it is done.
What we delete
Your parent account: your name and email address from Google sign-in, your account ID, and your sign-in sessions.
Your pairing with the watch, and the notification set-up on your phone (your push notification token).
Your support messages sent through Report a Problem.
The watch’s history, if you were the last parent paired to it: its stored locations and location history, step counts, battery and connection records, text messages, contacts, alarms, events, safe zones, WiFi names and the watch’s profile photo and name.
What we keep
If another parent is still paired to the watch, the watch’s history is kept for them. Your own access ends and your account details are deleted, but the watch keeps working for the other parent.
Backups: copies of our database backups are deleted automatically after 30 days, so anything we have deleted is gone from them within 30 days too.
We keep nothing else about you once the deletion is complete.
Deleting only some of your data
You can also ask us to delete part of your data without deleting your account, for example one watch’s history.
Use the same contact routes above and tell us what you want removed.