Terms of Sale

Version 1.0 | Date 10/11/2026

1. Who is selling

The seller is OMO Technology Ltd, a company registered in England and Wales (company number 17168987), registered office 167-169 Great Portland Street, London, England, W1W 5PF; email hello@omo.technology. "You" are the person buying. These terms apply to orders for the OMO children's smartwatch (the "Watch") and any accessories shown on our website. They are separate from the Terms of Service for the OMO app and service, which you must also accept (see section 12).

2. Who can buy, and where we deliver

2.1 You must be 18 or over and buying for your own use (as a consumer), for a child you are responsible for.

2.2 We deliver to addresses in mainland Great Britain (England, Scotland and Wales) only. We cannot deliver to Northern Ireland, the Isle of Man, the Channel Islands or anywhere outside the United Kingdom. If an order is placed for an address we cannot deliver to, we will tell you and refund you in full.

3. Placing an order

3.1 Your order is an offer to buy. We accept it, and a contract is formed, when we send you an email confirming that your order has been dispatched. We may decline an order, for example if an item is out of stock, the price on the site was wrong, or we suspect fraud; if we do we will tell you promptly and refund any payment.

3.2 You can correct mistakes before you pay using the checkout. After you order, you will receive an email confirming the details.

4. Price and payment

4.1 The price of the Watch is £99 and delivery is £5 (all prices are shown at checkout before you pay).

4.2 The OMO service (the app and the online service that makes the Watch useful) is a separate monthly subscription of £2.49 a month, under the Terms of Service. You pay nothing for the service when you order the Watch. We start charging when you first set up (pair) the Watch in the OMO app or, if that is sooner, 90 days after we post the Watch to you. There is no minimum term and you can cancel at any time (see 4.4). By ordering you agree that we may keep your payment method and use it to take the monthly service payment from that date, until you cancel.

4.3 The Watch also needs a SIM card and mobile data plan from a mobile network, which you supply and pay for; we do not supply a SIM. We show our prices before you pay.

4.4 Cancelling the subscription. You can cancel the service yourself at any time using our cancellation page, https://billing.stripe.com/p/login/dRm6oG4WX7cy1AebAz93y00 (enter the email address you used when you ordered and Stripe emails you a link to your account), or by emailing hello@omo.technology. Cancelling stops future payments. Cancellation takes effect at the end of the month you have already paid for, with no part-month refund. When the service ends, we stop requesting and storing the Watch's location data and messages, and the app stops showing them; the app's location, safe-zone and Watch-settings features stop working. Calls and texts on the Watch continue to work, including the SOS button, and you can still manage the Watch's contacts and SOS numbers in the app. Cancelling the service does not by itself cancel your order for the Watch; to return the Watch, see section 6.

4.5 We take payment through Stripe (card and the other payment methods shown at checkout, including PayPal where offered). We never see or store your full card details.

5. Delivery

5.1 We will post the Watch by Royal Mail and aim to deliver it within 2 to 4 working days of your order, if in stock at the time of ordering, to the address you give. We will tell you if there will be a delay. If an item is on pre-order, we will tell you the estimated dispatch date before you pay.

5.2 Risk in the Watch passes to you when it is delivered to you. Ownership passes when we receive payment in full.

5.3 If you are not in, the carrier will leave it as explained in their notice; please check the parcel on arrival and tell us at once of visible damage.

6. Your right to change your mind (cancel within 14 days)

6.1 You have the right to cancel this contract within 14 days without giving any reason (Consumer Contracts Regulations 2013). The cancellation period ends 14 days after the day you (or someone you nominate) receive the Watch.

6.2 To cancel, tell us clearly (for example by email to hello@omo.technology, or using the form at the end of these terms). You do not have to use the form.

6.3 Send the Watch back to us without delay and in any event within 14 days of telling us you are cancelling. Returns are free: when you tell us you want to return the Watch, we email you a prepaid return label. Please pack the Watch securely: you are responsible for it until it reaches us.

6.4 Refund. We will refund the price you paid, and the standard delivery charge, within 14 days of getting the Watch back (or of you showing you have sent it, if earlier). We refund to the payment method you used.

6.5 Condition. Please take reasonable care of the Watch. You may open it and try it as you would in a shop, but if you use it more than that and it has lost value, we may take that loss in value from your refund. Please remove the SIM card and sign out of the app before sending it back. We factory reset every returned Watch and delete its records from our service when we process the return.

6.6 The subscription. If you start the OMO service during the 14 days at your request, you will pay for the part used until you cancel. The Terms of Service explain how to cancel.

7. If something is wrong with the Watch

7.1 Under the Consumer Rights Act 2015 the Watch must be of satisfactory quality, as described and fit for purpose, and the digital features that come with it (the Watch software, the app and the service) must be too. Your legal rights are not affected by anything here.

7.2 If it is faulty: you can reject it for a full refund within 30 days of delivery; after that, you are entitled to a repair or replacement, and if that does not work or is not possible, to a price reduction or refund of an amount that reflects the use you have had. In the first six months the fault is presumed to have been there at delivery, unless we show otherwise; after six months you may need to show the fault was there at delivery. You can bring a claim for up to six years from delivery (five years in Scotland).

7.3 To report a fault, contact hello@omo.technology (or "Report a Problem" in the app) with the Watch ID. We pay return postage for faulty goods.

7.4 No separate guarantee. We do not give a separate manufacturer's guarantee; your legal rights above apply. The Watch is splash-resistant. It is not waterproof: do not swim, bathe or shower with it or put it under water.

7.5 Software support. For at least two years from the day you receive the Watch we provide security updates for the OMO app and service, and updates to the Watch, which are sent to the Watch over the air. Some changes to the Watch's core system software can only be made by sending the Watch back to us: during those two years we do that free of charge, including the postage.

8. Safety and use

8.1 The Watch contains a lithium battery and radio equipment. Use the charger and cable supplied (or an approved equivalent); do not open, crush, burn or short-circuit the Watch; stop using it and contact us if it swells, overheats or is damaged; dispose of it through a WEEE / battery recycling point, not household waste.

8.2 Intended for children aged 8 and over, with supervision appropriate to their age; the strap and small parts must be checked regularly.

8.3 The Watch is not a medical device and not an emergency service; see the Terms of Service.

9. Our responsibility

9.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for a defective product under the Consumer Protection Act 1987, for fraud, or for anything the law does not allow us to limit.

9.2 We are otherwise responsible for loss you suffer that is a foreseeable result of our breaking these terms or being negligent; we are not responsible for loss of business, profit or opportunity.

9.3 We are not liable for delay or failure caused by events outside our reasonable control, but this does not affect your right to cancel or to a refund if we cannot deliver.

10. Your data

How we use your information, and your child's, is explained in our Privacy Notice (omo.technology/privacy-policy). We use your postal address, email and phone type only to take, deliver and support your order, to set up the Watch, and (if you opt in) to send news and offers. Our payment provider, Stripe, processes your payment details under its own privacy policy.

11. Complaints and disputes

Please contact us first at hello@omo.technology and we will try to put things right. English law applies. If you live in England or Wales, you may bring claims in the courts of England and Wales; if you live in Scotland, in the courts of Scotland.

12. Other terms

12.1 By ordering you also agree to the Terms of Service (the app and service) and acknowledge the Privacy Notice.

12.2 We may change these terms for future orders; the terms in force when you order apply to your order.

12.3 If part of these terms cannot be enforced, the rest still applies. These terms, the Terms of Service and the Privacy Notice are the whole agreement about your purchase.

Model cancellation form (use if you wish to cancel)

To OMO Technology Ltd, 167-169 Great Portland Street, London W1W 5PF, hello@omo.technology: I hereby give notice that I cancel my contract of sale for the following goods: [Watch / order number], ordered on [date], received on [date]. Name: [ ]. Address: [ ]. Signature (only if on paper): [ ]. Date: [ ].