Security support for the OMO watch and app
How long we provide security updates
We provide security updates for the OMO watch, app and online service until 31st January 2029. This covers every OMO watch sold up to 31 December 2026. Watches sold after that get their own end date, which will be at least two years after that batch first went on sale; we will list each one here. We will never shorten a date once it is published. If we extend one, we will say so on this page.
What the updates cover
The OMO app (iPhone and Android) and the OMO online service the watch connects to. We fix security problems in these and release updates.
OMO's own software on the watch (our Events app, which handles reminders, calendar events and settings). We can update it over the internet when a security problem is found.
What is not updated over the internet
The watch's operating system and the manufacturer's built-in software cannot be updated over the internet.
If a serious security problem is found, we will first protect you through the online service where we can. If that is not enough, we will tell you, and during the support period above we will install the updated software on your watch for free: to do this you will need to post it to us using a prepaid label, we update it, and we send it back at our cost.
Checking your version
On the watch, open Settings, then More, then Device Info. The software version is shown there.
Passwords
Every watch has its own unique ID and a one-time pairing code. There is no shared or default password.
Reporting a security problem
If you think you have found a security problem in the OMO watch, app or online service, email hello@omo.technology. You do not need an account or to give any personal information.
We will reply within 3 working days.
We will tell you what we are doing, and update you at least every 14 days until it is fixed.
We will not take legal action against anyone who reports a problem in good faith and does not misuse or share anyone's data.
Last updated: 11/11/2026