Terms of Service

Version 1.0 - 11/11/2026

1. Who we are and what this covers

These terms are between you and OMO Technology Ltd, a company registered in England and Wales (company number 17168987), registered office 167-169 Great Portland Street, London, England, W1W 5PF ("OMO", "we", "us"). You can contact us at hello@omo.technology.

They cover your use of the OMO app (iPhone and Android) and the OMO service: the online service that connects the app to the OMO children's smartwatch (the "Watch"), including location, safe zones, messages, contacts, alarms, calendar events, lockdown periods, the SOS feature and the other settings you manage from the app.

By ticking the boxes when you first sign in and tapping Agree and continue, you agree to these terms. If you do not agree, please do not use the app or the service; you can log out from the same screen.

2. Who can use OMO

2.1 You must be 18 or over and have parental responsibility for the child who will wear the Watch, or have the permission of someone who has. You confirm this when you sign up.

2.2 You may use OMO only for your own child, or a child you are legally responsible for. You must not use OMO to track, monitor or contact any adult, or any child you have no authority over, and you must not use it to harass, control or frighten anyone. If we have reason to believe it is being used that way, we may suspend or end access immediately and may tell the police or other authorities.

2.3 One parent or guardian sets up the Watch first and becomes its owner. Others (for example the child's other parent) can ask to be added, and an existing approved parent must approve them. You are responsible for who you approve. Anyone you approve can see the child's location and messages and can change the Watch's settings.

3. What OMO is, and what it is not

3.1 OMO is a tool to help you keep in touch with your child and see where their Watch is. It is not a substitute for supervising your child, and we cannot promise that your child is safe or that the Watch will always work.

3.2 OMO is not an emergency service. If a child is in danger, call 999 (or your local emergency number) yourself. The SOS button on the Watch calls and texts the SOS contacts you choose (up to three); it does not contact the emergency services.

3.3 Location is approximate and can be wrong or late. The Watch uses GPS where it can and otherwise estimates a position from nearby Wi-Fi networks and mobile masts. Indoors, in basements, in poor signal, or if the Watch is switched off, out of battery or has no mobile data, the position can be inaccurate, old or missing. Alerts for arriving at or leaving a safe zone depend on those positions and can be late or missed.

3.4 The Watch needs a working SIM card and mobile data plan, which you supply and pay for; we do not supply a SIM. Calls, texts and data are provided by your mobile network under your contract with them, not by us. You are responsible for keeping the plan active and for any charges, including roaming if you switch it on.

3.5 Features such as Lockdown periods, School Mode, the call filter and "Mobile data always on" are controls you set; they depend on the Watch being on, charged, connected and running current software. We do not guarantee that a child cannot get round them. Please check your child's school's rules on watches before using the Watch in school.

3.6 Contacts and messages: when you add a contact to the Watch you tell us you have their permission (or their parent's, if they are a child) for us to hold their name and number and show you messages they exchange with the Watch. Messages sent to or from the Watch, including from people who do not use OMO, are stored on our servers so you can read them in the app (see the Privacy Notice).

3.7 Voice typing. The Watch's keyboard has a microphone key. If your child uses it, their speech is sent by the keyboard (supplied by Google) directly to Google to turn into text; it does not pass through us. See the Privacy Notice.

4. Your account

4.1 You sign in with your Google or Apple account. Keep that account secure: you are responsible for what is done with your OMO account, and you must tell us at once if you think someone else has got into it.

4.2 Give us accurate information and keep it up to date, including the Watch's name, phone number and the contacts you add.

4.3 You can delete your account at any time (see section 11).

5. Fees and subscription

5.1 The price. The OMO service costs £2.49 a month. There is no minimum term.

5.2 When we start charging. You pay nothing for the service when you buy the Watch. We start charging when you first set up (pair) the Watch in the OMO app or, if sooner, 90 days after we post the Watch to you (so a Watch bought as a gift can wait to be set up). We then charge £2.49 each month in advance to the payment method you used when you bought the Watch, which we keep with our payment provider, Stripe, for this purpose. We send you a receipt each month.

5.3 Cancelling, and when the service ends. You can cancel the service yourself at any time using our cancellation page, https://billing.stripe.com/p/login/dRm6oG4WX7cy1AebAz93y00 (enter the email address you used when you ordered and Stripe emails you a link to your account), or by emailing hello@omo.technology. Cancelling stops future payments. Cancellation takes effect at the end of the month you have already paid for, with no part-month refund. If you have not started the service yet, we will not charge you. When the service ends, we stop requesting and storing the Watch's location data and messages, and the app stops showing them; the app's location, safe-zone and Watch-settings features stop working. Calls and texts on the Watch continue to work, including the SOS button, and you can still manage the Watch's contacts and SOS numbers in the app.

5.4 Right to cancel within 14 days. If you sign up to a paid service online, you have the right to cancel within 14 days of starting without giving a reason (Consumer Contracts Regulations 2013). If you ask us to start the service during that time, you pay for the part used until you cancel. Your separate right to return the Watch is in our Terms of Sale.

5.5 If a payment fails. We will tell you and try again. You have 30 days from the first failed payment to put it right (you can update your payment details on the cancellation page above). If it is still unpaid after 30 days, the service ends as described in 5.3, and starts again when you pay.

5.6 Price changes. We will tell you at least 30 days before any price change takes effect, and you may cancel before it does, with no charge for the change.

5.7 If you bought the Watch before online subscription payments started. If you bought your Watch from us on or before 10 November 2026, the service is free for as long as you keep using that Watch, and you will not be charged.

6. Using OMO properly

You agree not to:
- use OMO for anything unlawful, or in a way described in section 2.2.
- try to get into accounts, servers or Watches you are not entitled to, interfere with the service, or probe or test its security without our written permission (see our security contact in the Privacy Notice and on our website: we welcome responsible reports).
- copy, reverse-engineer or change the app or the Watch's software, or install other software on the Watch (this also stops us supporting it and may make it unsafe).
- give the Watch's setup code or PIN to people who should not have it.

7. Software, updates and support

7.1 For at least two years from the day you receive the Watch we provide security updates for the OMO app and service, and we will not shorten that. See our published security statement.

7.2 We may update the app and service to fix problems, improve them or keep them secure, and may need you to update your phone's app. The Watch's own OMO app is updated over the air. Changes to the Watch's core system software cannot be sent over the internet: if one is needed, you will need to send the Watch back to us and we reflash it free of charge, including postage, during the two-year period. If a serious security problem is found we will tell you.

7.3 We aim to keep the service available but cannot promise it will be uninterrupted; there will be occasional maintenance and problems outside our control (for example mobile network, internet or Google/Apple service failures).

8. Third-party services

OMO uses services from others, for example Google (sign-in, maps, push notifications, location estimation and the Watch's keyboard) and Apple (sign in and the App Store). These are described in the Privacy Notice. If you download the app from Apple's App Store or Google Play, Apple's or Google's own standard terms also apply between you and them.

9. Our responsibility to you

9.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected.

9.2 We will provide the service with reasonable care and skill, and the app and the service will be as described and fit for purpose (Consumer Rights Act 2015). If we do not, you may be entitled to have it put right, a price reduction or a refund.

9.3 If we break these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result, but not for loss that was not foreseeable. We are not responsible for loss of business, profit or opportunity, because the service is for personal use.

9.4 We are not responsible for failures caused by something outside our reasonable control: for example your mobile network, the SIM or data plan, a flat battery, the Watch being switched off or damaged, GPS or Wi-Fi conditions, or the failure of a service run by Google or Apple.

10. Ending these terms

10.1 You may stop using OMO at any time and delete your account (section 11).

10.2 We may suspend or end your access if you seriously or repeatedly break these terms (especially section 2.2 or 6) or if the law or the authorities require. Where we reasonably can, we will tell you why first. If we end your access other than for your breach, we will refund any prepaid charge for the period you do not receive.

10.3 We may stop providing the service altogether only after at least 30 days' notice, with a pro-rata refund of anything prepaid.

11. Deleting your account and your data

You can delete your account from Watch Settings > Delete my account in the app, or by emailing hello@omo.technology. We delete the account within 30 days. What we delete and what we may keep is explained in the Privacy Notice. Deleting the account does not stop the Watch working as a phone on its mobile plan; to stop the plan, contact your mobile network.

12. Changes to these terms

We may change these terms to reflect changes in the law, the service or how we run it. We will tell you in the app or by email at least 30 days before a change that affects your rights or what you pay, and when you next open the app you will be asked to agree to the new version. If you do not agree, you may cancel and receive a refund of any prepaid charge for the period you will not receive.

13. General

13.1 These terms, with the Privacy Notice and (if you bought the Watch from us) our Terms of Sale, are the whole agreement between us about OMO.

13.2 If part of these terms cannot be enforced, the rest still applies.

13.3 English law applies. If you live in England or Wales you can bring a claim in the courts of England and Wales; if you live in Scotland or Northern Ireland, in the courts of the place where you live.

13.4 Contact. hello@omo.technology.